We offer arrive alive for everything we send, 99% of the time there are zero issues but occasionally something does happen. For those times we will replace anything that you lose
Photos of any DOAs must be sent to us via email within 2hr of delivery confirmation by carrier. After receiving photos, we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2 hr we will issue a store credit for the total purchase price minus any shipping charges. Often, we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees. No refunds will be given, only store credit
We are not responsible for DOAs due to carrier delay.
We cannot always guarantee sexing fish, we will always try when asked :)
If we are unable to replace your DOA with a comparable item, we will credit your account for the full purchase price of the item as a credit on our website.
Shipping NOT covered
Thanks for shopping with us at 1 Fish 2 Fish and please ask any questions you may have before order