We offer arrive alive for everything we send, 99% of the time there are zero issues but occasionally something does happen. For those times we will replace anything that you lose
All you need to do is send us an email with a picture of the DOA within 2 hours of the arrival time, please take a picture and or a small video showing the animal still in the bag. We know losing a fish is never fun but this is a strict policy so please contact us as soon as possible with any issues so we can try to fix them for you
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